Last Updated: March 6, 2024

Welcome to Santa Cruz Market! We value your satisfaction and strive to provide a hassle-free shopping experience. Our refund policy outlines the terms and conditions for returning items purchased from Santa Cruz Market.

1. Easy Return Process:

   • To initiate a return, simply visit our online Returns Center or contact our customer support team within 10 days of receiving your order.

2. Return Eligibility:

   • Items are eligible for return if they are unused, in their original packaging, and in the same condition as when received. Some exclusions may apply, such as [list any specific non-returnable items].

3. Timeframe:

   • You have 10 days from the date of delivery to initiate a return. After this period, unfortunately, we cannot accept returns.

4. Refund or Exchange:

   • Choose between a full refund to your original payment method or an exchange for a different size, color, or product. We want you to be completely satisfied with your purchase.

5. Prepaid Return Labels:

   • For your convenience, we provide prepaid return shipping labels for eligible returns. No need to worry about return shipping costs.

6. Condition of Returned Items:

   • Please ensure that returned items are in their original condition with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.

7. Inspection and Processing Time:

   • Once we receive your returned items, our team will inspect them for quality assurance. Please allow 14 days for the processing of returns and issuance of refunds or exchanges.

8. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, including any return shipping costs.

9. Non-Refundable Shipping Costs:

   • While return shipping is free for eligible items, original shipping costs are non-refundable.

10. Communication and Updates:

    • You will receive email notifications at key stages of the return process, including confirmation of return initiation, receipt of returned items, and refund or exchange processing.

11. Customer Support:

    • Our dedicated customer support team is available to assist you with any questions or concerns related to returns. Contact us at SantaCruzMarketja@gmail.com.

12. Policy Updates:

    • We reserve the right to update our return policy as needed. Any changes will be communicated on our website.

 

If you have any questions or need further assistance, please don't hesitate to contact us at SantaCruzMarketja@gmail.com.

Thank you for shopping at Santa Cruz Market!